Privacy Policy

Last updated: 2026/03/26

This Privacy Policy explains how FlaviaPay ("we", "us", or "our") collects, uses, stores, and protects personal data when you access or use our website, applications, and related services (the "Service").

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

FlaviaPay provides non-custodial tools that help users create and manage cryptocurrency payment flows. We do not take custody of user funds. Payments are processed on public blockchain networks and sent directly between wallets.

Data Controller: FlaviaPay (independent operator)
Email: info(at)flaviapay.com

2. Data We Collect

We may collect and process the following categories of data:

2.1 Account Data

  • Email address
  • Login credentials
  • Encrypted or securely stored authentication-related data
  • Password hashes (where applicable; we do not store passwords in plain text)

2.2 Wallet and Payment Data

  • Public wallet addresses you provide or connect to the Service
  • Transaction hashes
  • Blockchain network information
  • Payment references or identifiers linked to transactions
  • On-chain transaction details that may be associated with your account

2.3 Technical and Usage Data

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and actions taken within the Service
  • Access times, dates, and log data

2.4 Communications

  • Messages you send to us
  • Support requests
  • Feedback or reports you submit

3. How We Collect Data

We collect personal data in the following ways:

  • When you create an account or log in
  • When you enter or save a public wallet address
  • When you use our payment tools or interact with blockchain-related features
  • Automatically through logs, cookies, and similar technologies
  • When you contact us directly

4. How We Use Your Data

We use your data for the following purposes:

  • To create and manage your user account
  • To authenticate access to the Service
  • To provide core platform functionality
  • To associate wallet addresses and blockchain transaction activity with your account
  • To improve security, detect abuse, and prevent fraud
  • To provide customer support
  • To maintain logs, troubleshoot issues, and improve the Service
  • To comply with legal or regulatory obligations

5. Legal Basis for Processing

If you are located in the European Economic Area, we process your personal data only where we have a valid legal basis, including:

  • Performance of a contract — to provide the Service you request
  • Legitimate interests — such as platform security, fraud prevention, and service improvement
  • Legal obligation — where processing is required by law
  • Consent — where required, such as for certain cookies or communications

6. Blockchain Data Notice

Blockchain transactions are recorded on public, decentralized ledgers that are not controlled by FlaviaPay. Public wallet addresses, transaction hashes, amounts, timestamps, and other transaction metadata may be visible to anyone on the relevant blockchain network.

If we associate a wallet address or transaction with your account, this may constitute personal data under applicable law, even though the blockchain itself is public and immutable.

We cannot delete, modify, or control information that has already been recorded on a public blockchain.

7. Data Sharing

We do not sell your personal data. We may share data only in the following circumstances:

  • With service providers that help us operate the platform, such as hosting, infrastructure, analytics, and security providers
  • When required by law, legal process, or regulatory request
  • To protect our rights, users, systems, or the public
  • In connection with a business transfer, merger, acquisition, or asset sale

8. Data Storage and Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

  • Passwords are stored using secure hashing methods and are not stored in plain text
  • Access to personal data is restricted where possible
  • We use reasonable security controls to protect account and system data

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data for as long as necessary to provide the Service, maintain security, comply with legal obligations, resolve disputes, and enforce our agreements.

Account-related information may be retained while your account is active and for a reasonable period afterward. Public blockchain data may remain permanently available on the blockchain regardless of any account deletion request.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of certain personal data
  • Object to or restrict certain processing
  • Request portability of your data
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us at [INSERT CONTACT EMAIL].

11. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the Service, remember preferences, improve performance, analyze usage, and enhance security.

Where required by law, we will request your consent before using non-essential cookies.

12. International Data Transfers

Your data may be processed in countries other than your own. Where required, we will take appropriate safeguards for international data transfers in accordance with applicable law.

13. Children's Privacy

The Service is not directed to children, and we do not knowingly collect personal data from individuals under the age required by applicable law. If we become aware that such data has been collected, we will take reasonable steps to delete it.

14. Third-Party Services

The Service may contain links to third-party websites, wallets, blockchain explorers, or external services. We are not responsible for the privacy practices, content, or security of third-party services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the Service after changes become effective constitutes your acknowledgment of the updated Privacy Policy.

16. Contact

If you have questions about this Privacy Policy or how your personal data is handled, contact:

FlaviaPay
Email: info(at)flaviapay.com